Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  hello@childrenofflowers.com Please note that returns will need to be sent to the following address: 71 Paso Hondo, Carmel Valley, CA 93924

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  hello@childrenofflowers.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

We want you to love your Children of Flowers jewelry! If you're not completely satisfied with your purchase, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original condition. Custom or made-to-order items are final sale and cannot be returned.

Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges We're happy to exchange items for a different size within 14 days of delivery. Please contact us before sending anything back.

Damaged or Incorrect Items If your item arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with a photo and we'll make it right immediately.

How to Start a Return Email us at bk15@hotmail.co.uk with your order number and reason for return, and we'll send you instructions.

Please note: Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.